Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, unworn, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at greggfoxmusic@me.com.

If your return request is approved, we’ll provide instructions on how and where to send your package. Please note that items sent back without first requesting a return will not be accepted.

For any questions regarding returns, you can contact us anytime at greggfoxmusic@me.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work to make it right as quickly as possible.

Exchanges

The fastest way to receive a different item is to return the original item (if eligible). Once the return is approved, you can place a separate order for the new item.

European Union 14-Day Cooling Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To qualify, the item must be unused, unworn, with tags, and in its original packaging. Proof of purchase is also required.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us at greggfoxmusic@me.com.